The Creative Vue strives to build long-lasting partnerships with our clients. With our retainer program, we become your on-demand creative team, giving you the opportunity to utilize our services over time, and on your own schedule.
The full retainer amount is due at the time of the contract signing. As services are used, time is deducted from the pre-paid retainer. All work performed is itemized after each task is completed to show usage – you can access this information via the client portal anytime!
We do our best to make sure you stay up-to-date on the status of your retainer hours, but ultimately it’s your responsibility to make sure they’re used within the monthly time frame. Unfortunately, unused hours at the end of the monthly contract are forfeited, unless your package states differently.
However, if you have a 10 hour retainer, but you need 15 hours worth of work in a given month, we bill you the additional 5 hours at the same rate as the retainer; not the normal bill rate.
Your monthly subscription for The Creative Vue products will start when The Creative Vue confirms your payment and will continue for a period of thirty days. When you purchase a monthly subscription, auto-renew is automatically selected. At the end of the monthly subscription period, you will automatically be signed up and billed for an additional subscription term of 30 days.
Subscriptions are non-cancelable and non-returnable. You may change your auto-renewal preferences by contacting us directly, but no refunds will be paid on any remaining subscription period.
If you allow your Subscription to lapse, your graphic design services on a subscription basis will no be completed.
Subscription pricing is subject to change. New pricing may take effect upon annual renewal of your subscription.
When you request a subscription whether design or web, this subscription will be for a minimum period of 3 months. You are not entitled to cancel your subscription during that 3 month period. The 3 months will start in accordance with your initial payment.
If you wish to cancel any subscription, you will have no contractual right to do so and as you are requesting access to a “periodical” there is no statutory right of cancellation. Should you renew any subscription, unless otherwise advised, this renewal and future renewals will be subject to these Subscription Terms and Conditions.
Your payment will then be processed by us and us or our agent will confirm if your payment is not validated. A binding contract comes into effect between us once we contact you within to confirm your order with your access details ( for non print subscriptions) but this is conditional upon these Subscription Terms and Conditions applying.
Subscriptions/access rights are supplied subject to availability, remaining in current circulation and continuing to be owned by us or licensed to us. In the event that we are unable to supply any subscriptions/access rights for the agreed term, we will inform you as soon as possible and provide you with a pro rata refund in the event that you have paid for a period for which we cannot comply. To the fullest extent permitted by law, we will not however be liable for any other direct or indirect losses, nor any losses (as set out in Clause 6), caused as a result of not being able to supply you with the subscriptions for all or any of the periods subscribed to. This does not affect your statutory rights.
Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the general policies and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and the closest enforceable substitute (if possible) will be included and the excluded clause will not affect the validity and enforceability of any remaining conditions.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including reasons of Force Majeure which shall include any default due to an act of God, war, or threatened war, act of terrorism or threatened act of terrorism, strike, lockout, industrial action, health epidemic or pandemic, fire, flood, drought, tempest or other event beyond the control of either party. This condition does not affect your statutory rights.
Waiver, privacy and third party rights exclusion
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Date of last update of document: May 2017